An omnichannel assistant that answers in Kazakh and Russian — on WhatsApp, Instagram, web and your ERP.
The AI Call Center handles customer and citizen requests around the clock across messengers, web chat and voice-to-text channels. It is trained on your rules, products and regulations, understands misspelled Kazakh and Russian, and hands over to a human operator when needed. Deployed for public services.
Runs inside your network on ALDIS on-premise servers. No public LLM APIs, role-based access, full audit log, personal-data masking. See the Security page for the full control list.
WhatsApp, Telegram, Instagram, web widget, email and integration with your CRM or ERP — one assistant, one knowledge base.
Products, tariffs, regulations and scripts; answers are grounded in your documents, not in general internet knowledge.
Understands mixed-language and misspelled messages, which is the norm in real chats.
Escalation rules, operator interface with full context, and quality monitoring.
Status checks, appointment booking, form filling and ticket creation through API connections.
Topics, resolution rates, response times and gaps in the knowledge base.
We import your documents, FAQs and historical dialogues.
Connect messengers and the web widget; set escalation rules and working hours.
Run with a limited audience, measure resolution rate, refine answers.
Open all channels; operators focus on complex cases.
Yes — the assistant discloses itself, as required by Kazakhstan's AI legislation, and offers a human operator.
It transfers the dialogue to an operator with the full history and marks the gap for the knowledge base.
Yes. The models run on your servers; only the messenger connections go through the providers' APIs.
A pilot typically starts within 2–4 weeks.
Real-time reporting, forecasts and risk warnings for the CFO — from your own 1C and bank data.
Learn moreLiveContract review, drafting and legal research — on Kazakhstan's legislation, inside your perimeter.
Learn moreDeployedOffline Russian ↔ Kazakh translation of official documents, routing and drafting to state standards.
Learn moreAvailableResume screening, ranking, skills assessment and a candidate assistant — without sending personal data outside.
Learn moreNext agents on the same secure core, sold as add-on modules to existing installations.
A 30-minute demo on your use case: finance, legal, HR or customer service.